Russia (bbabo.net), - The number of operators on "hotline" 122 has been increased to seven thousand - three times more than two weeks ago. Such a measure is caused by the spread of "omicron" - a strain of coronavirus, which causes a record number of cases.

"Operators around the clock consult citizens on the provision of medical care, make an appointment with a doctor, and from 07.00 to 24.00 accept applications for calling a doctor at home. In emergency cases, they direct calls to an ambulance. In addition to the operators, the appeals are received by trained volunteers," - told in the city hall.

The number of channels on the line has also quadrupled, which makes it possible to withstand the increased flow of calls. Previously, the caller clarifies the situation with the voice assistant, after which it transmits the information to the operator. So the latter get to respond faster and process more calls.

For those who did not wait for an answer due to the high load on the line, operators call back at the end of peak hours, the mayor's office added. You don't have to do anything to get a call back. The system itself will find unanswered calls and add them to the base of operators for calling.

bbabo.Net