Russia (bbabo.net), - There are some tips for the buyer, to whom the seller did not deliver the goods purchased and paid for in the online store.

Any contract of sale, under which the consumer is obliged to pre-pay for the goods, must contain a condition on the date of transfer, recalled in the Office of Rospotrebnadzor for the Samara region. If the supplier did not transfer the goods to the buyer on time, then you can demand that they be sent on a new date or that the payment amount be returned.

However, there are cases when the delivery time is agreed verbally. Then the seller is obliged to send the order within a reasonable time or within seven days from the date of the buyer's reminder that it has expired. Therefore, experts advise consumers to exercise their rights and disturb the seller with a phone call or email. It is possible that the situation will be resolved quickly.

If verbal appeal did not help, then you need to contact the seller with a written claim. The claim form can be found on the Internet or use the template, which is available in the State Information Resource in the field of consumer protection.

In cases where the purchase was paid for with a bank card, but the seller did not transfer the goods within the prescribed period, does not get in touch or avoids communication, the card holder can apply to a credit institution with a request to return the money for the disputed transaction. Further proceedings are conducted by the bank and the payment system.

If the problem cannot be solved in this way, experts recommend going to court. Practice develops in favor of consumers.

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