WhatsApp can malfunction both due to malfunctions inside the gadget and due to problems with connecting to the Internet, but you can often restore the functionality of the messenger yourself. How to follow seven steps to fix the most common WhatsApp crashes on smartphones - in the material.

Restart Internet connection

Problems with connecting and using WhatsApp can often be caused by a smartphone, Anastasia Ilyicheva, business analyst at the Gem4me messenger, said.

You need to make sure that the Wi-Fi or cellular signal is really present. However, in rare cases, it is necessary to reconnect - this can be done without restarting the smartphone.

According to Ilyicheva, the problem may also be due to a general slowdown in Internet traffic in the country or region.

“This can happen as a result of some kind of natural or technological cataclysm, as well as become a consequence of restrictions on the part of Roskomnadzor,” she added.

First you need to check a couple of other applications and see if they work with the Internet. If not, then you need to put your smartphone into airplane mode.

This feature is available in Control Center on iPhone and Quick Settings on Android smartphones. After clicking on the icon, you need to wait about 10 seconds, and then turn off airplane mode.

After these manipulations, the Internet connection in most cases will work again.

Restart WhatsApp

If only the WhatsApp application is malfunctioning, then you should concentrate on it. You need to close the application, and after ten seconds start it again. Often, even such a simple action helps to solve the problem and the messenger starts working again - downloading received messages and sending texts to the owner of the smartphone.

Check account

If the WhatsApp account is used irregularly, then the messenger may have deleted the account.

The service from Meta explicitly states that it reserves the right to delete any account if its owner has been inactive for 120 days.

In this case, it will not be possible to restore the account, you must create a new account. The phone number can be the same as the previous account.

Check WhatsApp for a massive outage

WhatsApp, like any online service, periodically experiences massive outages in a country or region, Ilyicheva said. To find out if the problem is related to the messenger and not to a specific user, you need to visit the Downdetector website.

This service keeps track of all popular online applications and services running around the world. When you go to the WhatsApp status page, a geographic map will be shown showing the location of the outage.

The service will also specify how serious the failure is and how many complaints about problems were received.

The analyst added that in the event of an unstable operation of one application, it is worth using another so as not to be completely without communication at the most inopportune moment.

Reboot smartphone

Sometimes in such situations restarting the WhatsApp application does not help, but restarting the iPhone or Android smartphone can help. According to Ilyicheva, failures in the smartphone software itself are far from uncommon.

On most smartphones, to turn the gadget off and on, just hold the power button for a few seconds. On newer iPhones, to turn off, you need to hold the power button and the volume up button at the same time, and then swipe to the right.

Update WhatsApp

If WhatsApp continues to crash, you need to check if the latest version of the messenger is installed. Sometimes an outdated version of the application starts to work with errors or ceases to be compatible with the service at all.

On smartphones, you need to go to the App Store or Google Play and search for WhatsApp. The app screen will say "Update".

You need to touch it to start the installation of the new version. If the page says "Open", then the messenger has already been updated to the current version.

Clear App Cache

WhatsApp may have corrupted data. This prevents the application from working properly. In this regard, you should clear the cache and see if this solves the problem, Ilyicheva advised.

It is not possible to clear the cache on WhatsApp for iPhone. Instead, you need to uninstall the app and then reinstall it from the App Store. On Android smartphones, you can clear the cache without deleting WhatsApp. You need to go to "Settings", select WhatsApp. Then inside click on "Storage and cache" and select "Clear cache".

After that, you need to restart the application. If the problem persists, you need to select the Clear Storage option in Settings. Clearing the app's storage will remove all login information and other stored data, but this will often resolve any corrupted data issues.

bbabo.Net